WHY CHOOSE TMS AS YOUR CALL CENTER SOLUTION?

TMS' Call Center Management program helps build customer loyalty by providing faster, richer, more responsive customer contact and telemarketing solutions. Our solutions provide fast integration with your existing business operations to deliver measurable business results. TMS is committed to helping organizations address the challenge of delivering quality call center support across your many possible market channels.

Reduced Customer Acquisition Costs

Flexibility to control variable costs in the highly volatile marketing environment
No investment in current hardware and software, support and licensing
No hiring costs - Our team is ready to hit the ground running
Reduction of full time staff
No payroll and administration

Experienced Management Team

Founded by a team of seasoned professionals with expertise in the telemarketing and direct marketing industry
Team in place, with special skills, training, administration, systems, telephone network technology and creativity

Flexibility - One seamless operation, integrate all components

One point of contact - Although we are a team, one person is accountable for delivering your service
Adaptability to your system
Responsive to your needs and changes
Expertise on your program - Proficiency comes from training, benchmarks and quality standards

Increased Productivity

Increase productivity through a combination of workforce management, enhanced training and more effective support systems
We create conversational scripts that streamline calls while maintaining a professional presentation
Quick implementation of new programs and changes
Agents focus on converting customers to orders and upselling additional products and services

Improved Quality

Proven script structure, diverse training and efficient systems
No waiting - our professional team is trained and ready to start your program
We provide professional managers to track and maximize results
On going training to optimize results

Increased Capacity

Independent call center staffed twenty-four/seven, 365 days a year
Process thousands of calls per day
Smoother handling of peak call periods
State of the art technology in place, ready to perform to your benefit

Added Protection

Powerful back up systems
Security - Your data is safe, secure and confidential
Knowledge of the ever changing telemarketing laws, rules and regulations