INBOUND CALL CENTER PROGRAM

Tactical Marketing Solutions, Inc. is a leader in call center management. At TMS we know a successful inbound call center is a key to success for all direct marketers. Outsourcing your call center activity can increase your flexibility to control variable costs in the highly volatile direct marketing environment. Our primary goal is to convert every customer call into a sales order. Our secondary goal is to cross-sell additional products to each customer therefore increasing the average sale. The cross-sell is a critical success factor to every direct marketing program.

Implementation of the Inbound Program

• Marketing plan review - TMS will review your current marketing campaign, customer profile and database to design a successful inbound call center program with an optimal cross-sell
  
  
• Product review - TMS and your marketing department review your products to develop our knowledge base and determine the optimal product to market as the cross-sell
  
  
• Program management - TMS provides all of the management time required for oversight of the inbound call center
  
  
• Script writing - TMS writes an original inbound script based on your current marketing plan, customer profile and products for sale. We focus the script on converting phone calls into customer sales and obtaining high percentages of cross-sells
  
  
• Initial setup programming - TMS loads your product profile, script and sales template into our call center database to manage your inbound sales calls and cross-sell program
  
  
• Staff training - TMS has a fully qualified and trained staff. We ensure Our Management is fully knowledgeable about your company, products and script prior to starting the inbound program
  
  
• Sales data file transfer - TMS will transmit your sales information electronically to you or your fulfillment center
  
  
• Reports - TMS provides detailed reports regarding the success of your inbound program. Information such as the call performance, sales volume and cross-sell performance is presented in a format that is easy to understand and from which intelligent business decisions will be made regarding the successful implementation of a total inbound marketing solution