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Tactical Marketing Solutions
Success Story
Client Needs Overflow Solution ‘Gardens Alive!’ along with its sister gardening catalog companies partnered with TMS to fill a need for excessive call volume especially during their peak spring season. They initially worked with a very large domestic call center and learned what it felt like to be a small fish in the big sea. Next they dabbled with overseas call centers and quickly realized the best way to maintain exceptional service and happy customers is to keep the call right here at home. TMS offered them the attention that a mid-sized boutique call center can provide along with the popular all-American voices on the phones.
Tactical Marketing Solutions Handles Rigorous Launch TMS implemented a rigorous training program of more than 40 dedicated hours per phone agent to prepare an entire team for the gardening cataloguers’ peak spring season. The launch went smoothly and business is “growing” strong!
At TMS, we look forward to providing solutions for the unique needs of each of our clients and in sharing of their success!
