OUR CAPABILITIES

Capabilities

• Independent call center staffed 24 hours, 365 days a year
• Process thousands of calls per day
• Convert high rate of inbound customer calls into sales orders
• Cross-sell additional products, increasing the average sale
• Highly trained outbound telemarketing agents
• Enhance your top line revenue and bottom line net income

Technology

• "InterTel" Call Center Suite ACD software
• Order Management
  • Internet based Order Management or,
  • Professional Inbound operation system for Order Management
  • Backup systems
  • Call Monitoring System

Sales and Call Activity Reports

• Detailed reports regarding sales volume and upsell rates
• Senior management delivers critical financial information
• You are always aware of the results of your sales and marketing campaigns to make intelligent business decisions
• Call Volume, Talk Time, Call Waiting, Abandonment Rate and Service Level reports
• Overall performance analysis of your account

Guaranteed complete confidentiality

Philosophy

• Design and implement successful, cost effective inbound and outbound telemarketing promotions to enhance your bottom line profits and reduce customer acquisition costs
• Provide the highest level of integrity and honesty
• Be both responsive and flexible to your needs
• Guarantee excellence and unparalleled commitment to service quality